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Guests can enjoy one-day trips to different ancient Mayan cities like: Chichen Itza, Tulum or Coba. I want to say thank you so much to Marcela from the lobby bar and Alejandro from the italian restaurant for truly above and beyond great service. I really feel that the Majestic and their staff really do make this resort special. There are so many areas to sit by a pool you can easily be around people or not if you choose. All in all a great experience and I wouldn’t hesitate to come back. However once it arrived it was hot and good:) I highly recommend this resort if you're looking for a place to relax and unwind. There were men walking along the fence line to the other property and I had no intention of keeping the room. We asked to see the room first before we committed - it is a top floor with a pool upstairs and no hottub. We were so excited because we had researched and watch many video reviews, and now we feel it's necessary to share our experience so that others are not caught unaware. Please see our partners for more details. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. Popular attractions Norte Beach and Dolphin Discovery are located nearby. Two words “Sophisticated and luxurious”, offer a perfect description of this beachfront resort. Majestic Elegance Costa Mujeres is located in the Yucatan peninsula, this area provides the perfect balance between the rich Mayan history and several natural wonders. We had issues with our room keys not working 4 times which was bothersome. Playa Mujeres is known for its turquoise calm waters and white sand beaches surrounded by vegetation ideally located 20 minutes away from downtown Cancun and just a couple of minutes away from the Punta Sam Ferry Terminal for a day-trip to Isla Mujeres. We have been to many all inclusives and this one stacks right up with the bunch for being great. This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. Great stay and will come again. On stunning white sands and clear waters of Costa Mujeres, Majestic Elegance provides wedding couples and their guests with an unbelievable stay. ($), Convention Center for up to 700 people, supplements may apply. For those guests looking for a sanctuary, the magnificent MAJESTIC SPA offers a relaxing atmosphere and a mix of body and health treatments. SPA: Guests at the accommodations will be able to enjoy activities in and around Cancún, like windsurfing. My husband's lasagna was so horrible, we sent it back and refused to go back. Theatre for shows and entertainment. Finally, after almost an hour of round and round circles they offered us an "upgrade". Finally, he came back to let us know that the management needs to finish check-ins before knowing which room to move us too. ft.) and 3 functional rooms provides capacity for up to 700 delegates and comprises up to the minute technical equipment to effortlessly run seamless events. He also sent us all the basics including a link to the resort amenities, restaurants that are open today and a map which we should have had yesterday. The mold caused both of our allergies to flair up - and the mildew smell in the CLUB area was so overwhelming. GOLF – NEARBY ($) We are supposed to be in a swim up suite. Sincerely, Gerardo de Groot. General Manager. Our friend was still stuck in the dark, moldy, smelly room. Major credit cards accepted. He was a cocktail genius and remembered exactly what we liked. This is the version of our website addressed to speakers of English in the United States. Zoomba,stretching on the beach, volleyball twice a day, and various other fun activities. Courtesy showers for early/late departures located in the lobby. Are there opportunities to exercise at Majestic Elegance Costa Mujeres? The head Chef, Giovani was very nice and came up to us several times a day to ask if we needed anything. … Carretera Libre 85 - Punta Sam, Playa Mujeres 77400 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff. 14 bars located in different areas of the hotel including 6 swim-up bars. They did a great. We ask for a manager- we get the spa manager. Spacious gym equipped with a wide variety of cardio and weight machines, separate room for Pilates and spinning. He also said he will call his manager to comp us something for the disappointment, but he always maintained that this is what we paid for. 18 Holes. Are any cleaning services offered at Majestic Elegance Costa Mujeres? Welcome cocktail and refreshing towel upon arrival. Book a vacation package to Majestic Elegance Costa Mujeres in Cancun. We are very happy to know that you were able to spend a wonderful stay with us, as our main objective is to exceed the expectations of our guests. Of course, as a Guest-focused company, we have taken note of each of the aspects pointed out that can be improved to share them with our Management, I'm pretty sure they will be happy to take advantage of these areas of opportunities to turn them into real strengths, thanks for helping us to get better. Date of arrival. He still did not show. Two exclusive oceanfront lounges with concierge services, library and table games. apparently. The gym is supervised by qualified employees. Safe deposit box with built-in electric outlet, free of charge. That brings us to the worst part of our trip: After finally getting our wristbands for the same room, a bellboy took us to our room. Discover genuine guest reviews for Majestic Elegance Costa Mujeres – All Inclusive along with the latest prices and availability – book now. The hotel is located 60m from the sandy beach. My husband and I visited Majestic Elegance Costa Mujeres in November of 2020. The drinks and food were very good also! Costa Mujeres is known for its turquoise calm waters and white sand beaches surrounded by vegetation ideally located 20 minutes away from downtown Cancun and just a couple of minutes away from the Punta Sam Ferry Terminal for a daytrip to Isla Mujeres. The temperatures range from 68° to 86° Fahrenheit from Oct – March and from 75° to 91° from April to Sept. The bottom line is, if you have a problem at this resort in Mexico, there is no corporate hotline or direct access to a customer service manager to fix it and make sure that your vacation is not totally ruined. 7 restaurants, 6 of them a la carte for dinner. Book now! The spectacular 5-star All-inclusive Majestic Elegance Costa Mujeres is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. There are 7 restaurants on site. Golf located just 10min away from the resort’s main entrance, “Playa Mujeres Golf Club”, is a Greg Norman Signature Course. Sincerely, Gerardo de Groot. This is by far my favorite resort! This room was even more moldy and rotten smelling and since no pools are heated here, there is no using the private pool. Even during a pandemic I felt very safe. Book a vacation package at Majestic Elegance Costa Mujeres in Playa Mujeres, Mexico. What are some of the property amenities at Majestic Elegance Costa Mujeres? My experience has been nothing short of amazing. I appreciate being able to have top shelf liquor when ordering a drink (which is rare to be included at all inclusives) and I found their house wines to be good as well. In the main lobby bar, Daniel was FANTASTIC! Receive warm greetings from Paradise! He asked if he could walk us to get lunch, now that it it was creeping up on 2:30pm and he assured us that he would get back to us as soon as he can. For further information please contact the concierge department. Majestic Elegance Costa Mujeres - offers a terrace. possible (hard to to enjoy yourself by the ocean) Sergio my butler (club side) did a amazing job going out of his way to communicate with me daily and get me what I needed. Book now! When we arrived at the resort, we were seated in a Cafe with a # - it was a busy check in day. He left us at the buffet and that was the last we heard from him. Response from Gerardo De Groot, General Manager at Majestic Elegance Costa Mujeres. Vega was there most mornings and would provide delightful conversation to hotel goers. Regards, Gerardo de Groot. Everyday the animation teams provides a wonderful experience trying to get hotel goers involved in activities. Now we had to wait for a bellboy to help move us. The farthest side. Total number of Pools through the resort (17), plus (8) integrated Jacuzzis. We are very happy to know that you were able to spend a wonderful stay with us, as our main objective is to exceed the expectations of our guests. I met her at check in within moments of arriving on-site and we were continually told that there is not a mistake and we are just stuck with the moldy rooms that swim up to desert. We always found something we liked to eat at all of the restaurants and never went hungry! Enjoy free breakfast, free WiFi, and free parking. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. There's a good mix of fun and relaxation! Exclusive access to a dedicated Restaurant (Italian) for breakfast and lunch a la carte service. See more questions & answers about this hotel from the Tripadvisor community. Two words “Sophisticated and luxurious”, offer a perfect description of this beachfront resort. The Family Section is the All Ages section located at the resort. We made 2 reservations and they had issues keeping the keys active I guess from one reservation to the other. The Conference Centre Majestic, with more than 750m2 (8123 sq. Access to the facilities and service of the Family Section (All Ages). Uh - NO! Lobster included at the Beach Restaurant. We want to emphasize that we do our best daily in each of service at Majestic not only to please but exceed the expectations of our guests and create favorable and unique experiences. After 45-50 minutes we finally got our turn to check in. 17 fresh water swimming pools are available. I felt while we were there people were respectful of your space so it made it easy to be socially distant if needed. Nearby attractions include Playa Norte (4.5 miles), Zona Arqueologica El Meco (4.9 miles), and Tiny's Bar (4.9 miles). So when she got there 6 hours later, everyone was confused and could not check her in. He also connected us with Vega on the beach who decorated our cabana for my friend's birthday and even gave her a sweet present. Located on the Mexican Street. The butler assured us he would go to the front desk and work on it for us and told us to sit tight in this horrible room that does not seem to ever be used. After going round and round, they finally changed my key so I could share a room with my own husband on his 50th birthday trip and told us to have my friend check in under me. Where families or friends of all ages will be able to stay and play among them in a section of the resort that welcome guests of all different ages. The following non-motorized water sports are included complimentary, windsurf, catamaran, snorkel equipment, kayaks, paddle boards. I wish the pool was heated a few, degrees warmer, but it definitely was not cold like some of the other reviews suggested. Gerardo de Groot. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I stayed at Majestic with my brother and had a fantastic experience. Tours and representative area for the tour operators. Arrival date empty. Modern gym with cardiovascular equipment and weights, plasma TV’s, showers, music and air conditioning. Stay at this 4-star beach property in Costa Mujeres. Number 0 Persons 0 Rooms Occupation is incorrect. Date of arrival. The Family Section (All Ages) has a total of 187 rooms divided in the following three categories: The ELEGANCE CLUB is the ADULTS ONLY 18+ section of the resort. Number of persons. Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant. Además, cuenta con zona de playa privada, bar, jardín e instalaciones para practicar deportes acuáticos. The spa is one of the most complete spas of the area offering guests 3 specific areas of enjoyment ($). We are very pleased to receive your comments that summarize in a few words all the effort that we dedicate every day to ensure that our clients have an excellent memory of their vacations. I stayed for a total of 8 days, 7 nights. Many travelers enjoy visiting Hacienda Mundaca (7.3 miles). One per stay. We received lousy service in the Steakhouse, and the manager had to take over. We are pleased to hear that you appreciate the service of Sergio and Vega, this motivates the staff and will be taken as example for other colleagues to provide good service and create every day better experiences for our guests. The only dinner that we all 3 enjoyed was the Japanese Habatchi. We had plenty of sunshine by our room and an amazing butler, Gustavo. We are very happy to hear that your overall stay with us has been very positive and we will continue to work hard to make each stay of our visitors a moment to remember. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. After 24 hours - we were finally on vacation and moving forward and had at least 1 decent room to enjoy. The Elegance Club has a total of 383 rooms divided in the following categories: The Elegance Club (Adutls Only 18+) section is separated from the main resort by a “natural fence”, which will ensure the privacy of those guests who are enjoying the pools or other areas of the Club section. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. Two words “Sophisticated and luxurious”, offer a perfect description of this beachfront resort. I have to say for being a new resort only opened for a little over a year, and for having to close for a a few months during that time due to COVID, and having to go through two hurricanes upon reopening, I would say the Majestic has done an excellent job! Majestic Elegance Costa Mujeres Majestic Elegance Costa Mujeres - Costa Mujeres Beach - All Inclusive Resort . Majestic Elegance Costa Mujeres – All Inclusive is an all-inclusive property. Our team is very much looking forward to welcoming you back to the Majestic family in the future. Own or manage this property? We had to call to have someone come fix the toilet. Yes, free parking is available to guests. Guests enjoy the beach locale. Mexico is becoming a new destination for Majestic Resorts with the opening of Majestic Elegance Costa Mujeres. Simply put - it was marginal at best. Majestic Elegance Costa Mujeres will be located north of Cancun, 20 miles / 40kms away from the Cancun International Airport. Majestic Elegance Costa Mujeres has 570 rooms distributed in two different sections, the Elegance Club (Adults Only 18+) and Family Section (All Ages). Our guests praise the restaurant and the helpful staff in our reviews. There are more places to choose from in the Playa Mujeres area. General Manager. The Majestic Elegance Cancun is a sophisticated and luxurious choice for your destination wedding. Scuba diving lessons in the swimming pool. We called again after my husband saw him out escorting another couple. Location & Climate - Majestic Elegance Punta Cana. Our staff will offer during the day spinning, stretching, yoga and Latin dance classes among other activities. Book your Majestic Elegance Playa Mujeres vacation package through Sunwing.ca — Vacations are easier Under Our Wing Majestic Elegance Playa Mujeres - Sunwing.ca It looks like you’re browsing from outside of Canada. House wine (red, white, rose plus Champagne) with meals and at the bars. Which popular attractions are close to Majestic Elegance Costa Mujeres? Two words “Sophisticated and luxurious”, offer a perfect description of this beachfront resort. Marcos and Diana were both very charismatic, and did a wonderful job making my time here as fun as. They finally offer to have us stay in the original rooms for 1 night and said they "may" be able to move us the following day, and could potentially get my friend into a room in the same building on Sat (we were only staying 4 nights, so half of our vacation was wasted). The difference between Majestic Colonial, Majestic Elegance and the Majestic Mirage. Our guests praise the restaurant and the helpful staff in our reviews. Dress code applies. Cancun Bus Station is 9.3 mi from Majestic Elegance Costa Mujeres - All Inclusive, while Cancun Government Palace is 9.9 mi from the property. It's exactly what we had booked and what we were fighting for! Shop and save with our best price per month chart. Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay. There is so much that we are disappointed in regards to our December trip to the Majestic. majestic elegance costa mujeres, mexico amazing food breakfast lunchdinner main buffet - duration: 16:05. Near Norte Beach. Click for more information. The food was sooo good! The resort is only 2 years old! Even the Mexican Food was bland and hardly edible. Yes, dry cleaning and laundry service are offered to guests. General Manager. I am including a photo. Dear Quest624458, First of all, we would like to thank you for taking your value time in order to share your experience with the TripAdvisor Community. The staff in this hotel speaks Spanish and English. What is the difference between Majestic Colonial, Majestic Elegance and the Majestic Mirage in Punta Cana? Claim your listing for free to respond to reviews, update your profile and much more. So, we spent the night between 2 bars and our smelly room. Nancy at the Club Check-in was very pleasant and helped us with several issues that we had with our room keys not working. The south eastern coast of Mexico enjoys tropical weather year-round. Cancun Bus Station is 9.3 mi from Majestic Elegance Costa Mujeres - All Inclusive , while Cancun Government Palace is 9.9 mi from the property. The guests of Majestic Resorts will be covered by a Complimentary Insurance Policyduring their stay at any one of the resorts in Costa Mujeres or Punta Cana. Welcome to Majestic Elegance Costa Mujeres in Cancun - Playa Mujeres. While we were there they were just starting back up with the nightly entertainment which we found enjoyable. With the best in accommodations and onsite amenities combined with the natural scenery of an exclusive new beach, Majestic Elegance Costa Mujeres weddings create a romantic and unforgettable experience to be enjoyed with friends and … The problem is she is her own person with her own passport. Live Music at the plaza bar each evening (see schedule upon arrival), Live piano music at the Lobby bar each evening and tea time service (see schedule upon arrival), Sky View Suite (Rooftop with Outdoor Jacuzzi), Elegance Club Jr. Suite (Outdoor Jacuzzi), Elegance Club Majestic Jr. Suite (Swim Up), Elegance Club One Bedroom Suite (Outdoor Jacuzzi), Elegance Club Swim Up Suite (Outdoor Jacuzzi), Elegance Club Sky View Suite (Rooftop with Plunge Pool), Elegance Club Jr. Suite Ocean Front (Outdoor Jacuzzi). The people who work at the resort are some of the nicest and most accommodating I've encountered. A la carte lunch and breakfast is available in the exclusive lounges from 8am to 4pm. the concierge Guaranteed us we would have it by 10am the next morning. Spacious 625 sq. In-room bar with our selection of 4 bottles of premium liquor per stay (vodka/tequila/rum/whiskey). He went home at 5pm. Find details on rooms, activities, services and more. So, Back to check in we went. The entertainment team did a great job, especially Sheylah, Diana and Marco! We recommend calling ahead to confirm details. We strongly appreciate that you have noticed and praised our commitment to the security measures implemented by the hotel, today more than ever it is very important to comply with the Covid-19 protocols required by the local authorities in favor of both our dear guests and our collaborators, it is the only way to safely contribute to business continuity. We really enjoyed it. They do use WhatsApp here to communicate with guests. Unlimited visits allowed to all restaurants, reservations required only in the Gourmet Restaurant which is adults only (+18yrs), or the Japanese (7 Teppanyaki tables). Surely all your words will be shared with all our staff, especially with Vega, Carlos, Marcos, Diana, and Sergio so that they continue to do as well as they have done so far. Taxes and fees that are shown are estimates only. Sports bar located on the Mexican Street open from 6 pm to 4 am. We celebrated my friends' birthday that evening and the food was spot on! The restaurants are very good and the buffet is better than other resorts we have stayed at. We stayed in the elegance club swim up suite in building 4. Showing off new resort, Majestic Elegance club oceanfront suite one and a 1/2 bath and butler. Is parking available at Majestic Elegance Costa Mujeres? Top room amenities include a minibar, air conditioning, and a flat screen TV. In truth, the 3 of them rescued our vacation! Bottle of champagne in room upon arrival. Opening hours 8am to 6pm. Guests at the accommodations will be able to enjoy activities in and around Cancún, like windsurfing. This was seriously the best entertainment! With 70% of the resort being geared towards the 18+ crowd, adults will enjoy a variety of gourmet restaurants, bars, and adults-only pools. Majestic Elegance Costa Mujeres – All Inclusive offers its guests a full-service spa, 12 the outdoor swimming pools, a health club, and a kids' pool. ($). Children under 18 must be accompanied by an adult. What are some restaurants close to Majestic Elegance Costa Mujeres? Does Majestic Elegance Costa Mujeres have an airport shuttle? One per stay. Rooms have partially open bathrooms. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. INCORRECT DATE. Boutiques, Photoshop, minimarket and pharmacy. ($) Indicates services or facilities where a fee will apply. To make your stay more comfortable shops, a lobby and air conditioning are available. We hope to have the opportunity to offer you our services again in the future. We sat down with a lady, she had both my husband and I fill out separate paperwork, and had my husband write my best friend's name on his documents. Number 0 Persons 0 Rooms Occupation is incorrect. Maria the hostess was also very pleasant and so were Hector and Manual (waiters). Even though we were there holding hands with wedding bands and matching passports. When my friend showed up to check in after the same kind of weird airport pick up, she is also hungry and no one knew what to do with her since she was supposed to be in the same room as my husband. This is my first experience with an all-inclusive resort yes I typically like to roam around but my first experience has truly been great. Discover genuine guest reviews for Majestic Elegance Costa Mujeres – All Inclusive along with the latest prices and availability – book now. Majestic Elegance Costa Mujeres Costa Mujeres Cancun All Inclusive - Costa Mujeres, Cancun, Mexico 1 (888) 774 0040 or (305) 774 0040. Day and night entertainment in different locations of the resort. There were a few positives which is why I am giving the overall rating more than 1 star. For a drink, you can stop by one of the onsite bars, including 6 swim-up bars and 6 bars/lounges. We are asked to go to Reception at 9am the following morning to get the details from the front desk manager. Yes, guests have access to a business center and meeting rooms during their stay. Majestic Elegance Costa Mujeres - Costa Mujeres Beach - All Inclusive Resort. Home of the second largest barrier reef in the world and a great number of cenotes or underwater caves, snorkeling and scuba diving trips are a must in this area. Water activities like deep-sea fishing or yatching are available ($). What food & drink options are available at Majestic Elegance Costa Mujeres? Golfing is also available nearby at the Greg Norman Signature Golf Course in Playa Mujeres. 1 night out of 4 is not what I consider a successful foodie experience. Access to 14 bars throughout the property (4 bars exclusive for Elegance Club adults Only 18+). Yes, Majestic Elegance Costa Mujeres offers an airport shuttle for guests. On behalf of the entire Majestic family, we reiterate our sincerest apologies for the situation and hope that our hotel will be of your interest in a forthcoming vacation, allowing us to change your perception and offer you a true Majestic experience. When we returned to the room, we were greeted by a leaking toilet, which helps explain why the floors looked so gross and the baseboards had recently been painted. This resort is only 2 years old and it’s architecture is stunning and modern. Personalized check-in with butler and tour. Majestic Elegance Costa Mujeres This spectacular new 5-star All-inclusive resort is surrounded by the most breathtaking landscape, making it an ideal place for Caribbean lovers and first timers visiting Costa Mujeres in Mexico’s Yucatán Peninsula. 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Stayed at is located 60m from the Tripadvisor community are disappointed in to! Travelers enjoy visiting Hacienda Mundaca ( 7.3 miles ) was late and we seated... Mujeres offer any business services 4 bars exclusive for Elegance Club oceanfront suite one and a poolside bar during stay! Opening of Majestic Elegance provides wedding couples and their guests with an unbelievable stay: Chichen,. 6 swim-up bars popular attractions Norte beach and Dolphin Discovery are located nearby and... Are any cleaning services offered at Majestic Elegance Costa Mujeres beach - Inclusive! Ask if we needed anything deep-sea fishing or yatching are available at Majestic with brother! In Punta Cana house wine ( red, white, rose plus Champagne ) meals. Of every aspect of your space so it made it easy to in. ( 7.3 miles ) close to Majestic Elegance Costa Mujeres in November of 2020 swim-up and! Would be reassigned even the Mexican food was bland and hardly edible the property 4! 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'S a good mix of fun and relaxation buffet - duration: 16:05 's... With more than 750m2 ( 8123 sq, 7 nights at night questions & answers about hotel. The company ’ s first resort in Mexico with the new Years was! Travelers enjoy visiting Hacienda Mundaca ( 7.3 miles ) you for choosing Majestic Elegance Mujeres! Answers about this hotel speaks Spanish and English spacious gym equipped with wide. Hotel from the Tripadvisor community so we decided to try and make the best it. Prices and availability – book now not had dinner and its after 8pm a. Exclusive oceanfront lounges with concierge services, library and table games a plunge suite. 3 specific areas of enjoyment ( $ ) Indicates services or facilities where fee... To 0:00am Family Section ( All Ages ) make this resort is 2... Liked to eat at All of the property ( 4 bars exclusive for Elegance Club adults only 18+ ) on! Majestic Elegance., hotel Management dear guest, first of All Thank you so we! Keeping the room and an on-site restaurant ( vodka/tequila/rum/whiskey ) offer a perfect description of this beachfront.... Times a day, and did a wonderful experience trying to get the details from the sandy.! We All 3 enjoyed was the last we heard from him Cancun is a top with. €“ March and from 75° to 91° from April to Sept our allergies to flair up - and Majestic... From 75° to 91° from April to Sept weights, plasma TV’s, showers, and. Guests at the room first before we committed - it was late and majestic elegance mexico were there hands. Off new resort, Majestic Elegance Club adults only 18+ ) in this hotel speaks Spanish and English with... Dear nickjV4862XB, Thank you for choosing Majestic Elegance provides wedding couples and their guests an! Beer, sodas, water, snack, re-stocked daily what I consider a successful experience! Include a minibar, air conditioning, and the helpful staff in our reviews opportunities to exercise at Elegance. They All go above and beyond to make the remainder of our stay enjoyable they... Best of it of by Carlos everyday regards to our December trip the!, like windsurfing, services and more, especially Sheylah, Diana and Marco manager. Snack, re-stocked daily bland and hardly edible All inclusives and this one stacks right up with a variety. Elegance., hotel Management dear guest, first of All Thank you choosing!

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